Redo Return + Claim Policy

What is Redo Package Protection?

Returns + Package Protection is an add-on at checkout that protects your delivery from transit issues such as being lost, damaged or stolen upon delivery. On top of that, this provides you free returns with a prepaid label provided by Jungmaven after submitting via our return portal. This add on is opted in automatically but you are able to opt out at checkout or in your shopping cart.  Refer to our FAQ page for more information. (EU/EEA withdrawals excepted, as required by law).

What Does Redo Package Protection Cover?

Package Claims
• Damaged: Your order is covered if mishandling of your order causes damage upon delivery. File within 14 days of delivery; photos will be required.
• Stolen: This covers your order if it ends up getting stolen or missing after being marked as delivered. File within 30 days; approved after a 5-day window.
• Lost: This covers your order if it becomes lost in transit with no tracking updates. File within 30 days of the last update; approved after 7 days. 

File claims at returns.jungmaven.live with your order number and email. Questions? Contact us at customerservice@jungmaven.live.

How do I file a Claim with Redo?

If you have an issue with your order and you have purchased protection, you can easily enter in a claim through the return portal. You will have the option to start a return or submit a claim. You will be asked for your order number and the email address used for the purchase. After you submit your claim, you will receive a follow up email with next steps.

Do not hesitate to contact customerservice@jungmaven.live with any questions.